Bookings & Cancellations

• All classes must be booked in advance through our booking platform on our website.
• Cancellations made 12 hours before class will be fully refunded/credited or rescheduled.
• Late cancellations (less than 12 hours before class) and no-shows will be charged in full.

Arrival & Check-In

• Please arrive 10 minutes before class to settle in. Late arrivals will be permitted to join only up to 10 minutes after class begins.
• Check in with our front desk before entering the practice space.

Studio Etiquette

• Phones must be on silent and stored away during class.
• Kindly respect the quiet, meditative atmosphere of Soulace.
• Please clean and return mats/props after use.

Health & Safety

• Inform your instructor of any injuries, conditions, or pregnancy before class.
• If you feel unwell, we kindly ask that you reschedule your session.
• Grip socks are required for Pilates equipment classes; yoga classes are barefoot.

Packages & Memberships

• Class packs and memberships are non-refundable and non-transferable.
• Extensions may be granted for medical reasons.
• Memberships will be frozen for any client travelling more than two weeks.

Private & Semi-Private Sessions

• Must be booked at least 24 hours in advance depending on the availability of the instructor
• Reschedules or cancellations require 12 hours’ notice to avoid charges.

Respect & Community

• Soulace is a safe and inclusive space – please treat our teachers, staff, and fellow practitioners with kindness and respect.
• We reserve the right to refuse entry or service if policies are repeatedly disregarded.